FAQ

It's just a guided conversation, like regular talk therapy (BYO couch!). There's no text, typing, tapping, lights or fancy features to distract you – we've found that simple talk therapy is more effective in improving long-term wellbeing. Solace will warmly welcome, prompt and guide you just like a therapist might, to explore what's going on for you, release or reframe harmful thought-patterns and to understand, acknowledge and safely process your day-to-day emotional challenges.

As long or as short as you need to improve your wellbeing! Our time tracker will only deduct the minutes you use, not blocks of time. Even with the pay-as-you-go Session purchase, you can split up the 60 minutes across multiple calls. There is a maximum call duration of 60 minutes, and if you need more time, just call back. Solace gets straight to it and is very effective, so we've found that typical session lengths are around 30 minutes, and often less for people checking in daily.

Call when things come up and feel raw. Don't wait, because when a memory surfaces, you have a window of opportunity to reframe it in a way that is less likely to drive negative feelings and behaviours, before it returns to your sub-conscious. Check out our research on Memory Reconsolidation to find out more.

One bite at a time. The bigger the challenge, the more calls you may need. You can cover as many topics in a single call as you like, however, just like regular talk-therapy, it's unrealistic to expect to deal 100% with an issue on the first call, and Solace will typically just help you focus on one aspect at a time. The science of memory reconsolidation suggests it may be more effective to unpack and reframe one thing or even one aspect of a bigger challenge, then take at least a few hours out to consolidate and see how it sits with you then.

HeySolace has been thoroughly trained and refined over six years, drawing on a vast database of psychological knowledge and evidence-based practices, and guided by human experts. While it's a powerful tool, it's important to remember that HeySolace is an AI and not a replacement for professional therapy when needed.

Our research showed that many of the features in wellbeing apps, including text-based coaching, had limited effectiveness compared to direct talk therapy. So Solace is a natural-language, talking AI wellbeing coach, meticulously trained over six years with extensive knowledge in psychology, CBT, and other proven talk therapy frameworks. It provides real-time, gentle and judgment-free support, helping you work through challenges and build resilience.

Your conversations with HeySolace are completely confidential and only kept in temporary memory for the duration of each call only. We have a "Zero-Data" system and use advanced encryption to ensure that no-one can access the sensitive information you may share with Solace. To find out more, please see our privacy page.

It's a pay-as-you-go system, so it's simply based on the number of minutes you use per month. Simply top up your talk time whenever you get low and intend to have another session with Solace. You can view details on our pricing page.

Yes, we offer a free, no-obligation trial that allows you to experience HeySolace before needing to purchase more talk time to continue.

No. We didn't want to lock people into a subscription plan because that can be stressful for some people. It's a pay-as-you-go system, like pre-paid mobile option where you buy a top-up for a certain number of call minutes or amount of data. You can view details on our pricing page.

We accept all major credit cards. All transactions are secure and encrypted by our payments provider Stripe.

You can easily cancel your subscription with one click, through your account settings. Cancellations take effect at the end of your current billing period, and you will not be charged for the next cycle.

We do not offer refunds for unused time. However it does not expire and you will never lose access to your purchased time, should you wish to use it later on.

Your talk-time does not expire. Just use it later on!

HeySolace is a web-based system, so it's compatible with most laptops, smartphones and tablets. Make sure you're using the latest version of browser/app and device software for the best experience.

We have a "Zero-Data" system in place to ensure absolute protection for you and any sensitive information you may share with Solace. To find out more, please see our privacy page.

Our customer support team is here to help! You can reach out via our support channel on our help page, and we'll work to resolve any issues as quickly as possible.