HeySolace Help

Getting Started

Register for an account using your email address

Verify your email by clicking the link sent to your inbox

Log in to your account

Purchase talk time through your profile page

Making a Call

Click the "Start Call" button in the center of the screen

Allow microphone access when prompted by your browser

Begin your conversation with the AI therapist

Click "End Call" when you're finished

Your remaining talk time is displayed at the bottom of the screen. Calls will automatically end when your time runs out.

Managing Your Account

Access your profile by clicking your name in the top right corner

View your remaining talk time

Purchase additional time using the "Top Up Time" button

Update your personal information as needed

Important Notes

Disclaimer: HeySolace is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self, and any other medical emergencies. HeySolace cannot and will not offer diagnosis or medical/clinical advice. It can only suggest that users seek advanced and professional medical help where needed. Please reach out to your country-specific suicide hotline in case of an emergency.

Age Requirement: You must be at least 18 years of age, or guided by a parent, guardian or certified practitioner, to use this app.

Still Need Help?

We'd love to hear from you! Please reach out to us with any feedback or questions.

team@heysolace.com